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Explore insights, tips, and expert advice on communication, presentation skills, workplace etiquette, and more. Stay informed and inspired as you grow your professional skillset with our curated articles.
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January, 2026
VOICE SKILLS
MODULATION is the use of intonation, volume and pace and is made interesting by the tone-color, inflection, pausing an...
December, 2025
INNITIATING A CONVERSATION
Almost all oral communication involves speaking face to face with one or a few people. It’s a daily activity in which you c...
December, 2025
RELATIONSHIPS WITH COLLEAGUES
Your co-workers will consist of all kinds of people from all kinds of backgrounds, of varying ages, ty...
November, 2025
MAKING INTRODUCTIONS
Men are always presented to women, except where the man is much older, or much more senior. The younger is intr...
October, 2025
ANSWERING A CALL
Listen for the facts and the speaker’s attitudes and emotions. Try to g...
October, 2025
RULES FOR EFFECTIVE TELEPHONE TECHNIQUES
When answering / screening the income call...
October, 2025
HOW TO USE THE TELEPHONE
Telephone communication is very sophisticated today – the servic...
October, 2025
ELEMENTS OF AN AGENDA
The agenda of a monthly meeting should include the following information:
October, 2025
ELEMENTS AND CHARACTERISTICS OF MINUTES AND MEETINGS
Minutes should contain some or all the following elements:
October, 2025
TIPS FOR COMPILING MINUTES
The minutes of a meeting reflect an accurate, objective, written report on the proceedings and decisions of a meeting. The se....
September, 2025
DUTIES OF A CHAIRPERSON
Minutes should contain some or all the following elements:
August, 2025
HOW TO LISTEN EFFECTIVELY
One of the most difficult aspects of communication is to be an active listener. Good communication skills begin with listening...
July, 2025
TO WRAP UP YOUR PRESENTATION
A speech is evaluated in terms of purpose, content and style. The purp...
June, 2025
HOW TO USE THE POWER OF POWERPOINT
Today many desktop presentation programs enable you to create stun ....
May, 2025
SPEECH PREPARATION
When you prepare a speech you will need to consider the following factors: ....
Voice Skills
How to structure your speech
How to communicate effectively in and outside your working environment.
How to make a professional phone call.
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