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Explore insights, tips, and expert advice on communication, presentation skills, workplace etiquette, and more. Stay informed and inspired as you grow your professional skillset with our curated articles.
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October, 2026
SELF ASSERTIVENESS PHILOSOPHY
By standing up for my rights I show respect to myself,
October, 2026
HOW TO SAY 'NO'
Refuse self-assertively as clearly and as persistently as you can and without aggression. You have the right
September , 2026
SOME SUGGESTIONS FOR DEALNG WITH EACH OF YOUR MULTIPLE BOSSES
Praise your bosses when they merit praise. Many employees forget that the boss is a person, too, and one who needs psychological strokes just like e...
August, 2026
ASSUMPTIONS, PRECONCEPTIONS AND PREJUDICES
A person’s assumptions, preconceptions and prejudices (core beliefs) can be described as his ‘truth’, his belief about h
July, 2026
WHICH ONE ARE YOU?
Each person will tend to lead a group with a style that reflects his or her own personality, needs, and inclination. Although people ha
March, 2026
THE SECRETARY, WHERE DID IT ALL START?
It is interesting to reflect on the history of the word secretary. The modern English word secretary is derived from the old French word secretaries which in turn came from the late Latin word...
March, 2026
PROXEMICS, OR DISTANCE AND TERRITORIALITY
We all carry with us a ‘space bubble’ or comfort zone. If people invade this zone we feel very unc...
April, 2026
HUMAN RELATIONS
Anyone in a work situation or working in a team needs to know how to handle and get on with people, to exercise judgement and tact and to treat people well by caring for them and being concerned for them. We should also learn to be thoughtful, considerate, loyal, and trustw...
March, 2026
ETIQUETTE TOWARDS SENIORS
In many cultures, addressing older individuals with familiar terms is seen as a sign of respect. However, in professional environments, especially in the business world, this approach can be inappropriate..
February, 2026
A TYPICAL EMPLOYER / EMPLOYEE RELATIONSHIP
Respect for the employer. Despite individual personality differences, there should be respect for their judgement...
February, 2026
FOR PROFESSIONAL PEOPLE
It is important for all career or professional people to know professional etiquette. There are some ru....
January, 2026
VOICE SKILLS
MODULATION is the use of intonation, volume and pace and is made interesting by the tone-color, inflection, pausing an...
December, 2025
INNITIATING A CONVERSATION
Almost all oral communication involves speaking face to face with one or a few people. It’s a daily activity in which you c...
December, 2025
RELATIONSHIPS WITH COLLEAGUES
Your co-workers will consist of all kinds of people from all kinds of backgrounds, of varying ages, ty...
November, 2025
MAKING INTRODUCTIONS
Men are always presented to women, except where the man is much older, or much more senior. The younger is intr...
October, 2025
ANSWERING A CALL
Listen for the facts and the speaker’s attitudes and emotions. Try to g...
Voice Skills
How to structure your speech
How to communicate effectively in and outside your working environment.
How to make a professional phone call.
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